Experience Report

A Natural Servant Leader Unlocks the Power of Employees at a Global Contact Center

About this Publication

Agile Alliance members-only content

To read the full content, and gain access to many more valuable resources, conference discounts, and invitations to exclusive networking and learning events, please consider becoming an Agile Alliance member.

If you’re already a member, please log in now. 

Your membership enables Agile Alliance to offer a wealth of first-rate resources, present renowned international events, support global community groups, and more — all geared toward helping Agile practitioners reach their full potential and deliver innovative, Agile solutions.

Agile2018, Experience Report

Have a comment? Join the conversation

Related Agile Experience Reports

Abstract—Manager as scrum master? You can not do that! It goes against the conventional wisdom, which assumes command and control managers cannot lead and coach as Scrum Masters. However, as an important aspect in Agile change, self-managing means a …
‘Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.’ This principle from the Agile Manifesto – that teams are ‘self-organizing’ – may sound simple; however, supporting sel…
Abstract—Manager as scrum master? You can not do that! It goes against the conventional wisdom, which assumes command and control managers cannot lead and coach as Scrum Masters. However, as an important aspect in Agile change, self-managing means a …
‘Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.’ This principle from the Agile Manifesto – that teams are ‘self-organizing’ – may sound simple; however, supporting sel…

Discover the many benefits of membership

Your membership enables Agile Alliance to offer a wealth of first-rate resources, present renowned international events, support global community groups, and more — all geared toward helping Agile practitioners reach their full potential and deliver innovative, Agile solutions.

IMPORTANT: We have transitioned to a new membership platform. If you have not already done so, you will need to set up an account on the new platform to establish your user profile.

When you see the login screen, choose “Set up Account” and follow the prompts to create your new account. You can choose to log in using your social credentials for either Google or Linkedin (recommended), or you can set up your account using an email address.

Not yet a member? Sign up now